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MSU Telecom Systems FAQ

Click a question to show or hide the answer. Telephone numbers in bold indicate a shorter number that can be dialed from campus phones.
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General | Billing | Telephone | Voicemail | Cable TV | Two-Way Radio | Wiring

General:

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Q: How do I report trouble with a system or service?

Q: How long will it take to get a response to my trouble report?

Q: How do I acquire new service, or make changes to existing services?

Q: How long will it take for my service request (non-repair) to be processed?

Q: How can I receive general help?

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Billing:

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Q: Where do I go with billing questions?

Q: How do I get access to the on-line billing system?

Q: Why should I monitor my billing statements?

Q: I think I am being billed for a telephone number I do not recognize. How can I verify this?

Q: I still do not recognize a telephone number after determining its location. What can I do?

Q: Why am I seeing service charges for a number without an associated monthly charge?

Q: Why am I being billed for a voicemail box that is not associated with a telephone number?

Q: Am I charged for repairs?

Q: Am I charged to update billed service locations or names?

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Telephone:

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Q: How can I use the features on my Telephone System?

Q: Can I receive training on my department's telephone system?

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Voicemail:

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Q: I've changed my greeting, so why am I still hearing an old one that says I'm gone?

Q: I tried to set up my mailbox using the temporary password and I put in a new password, but now neither password will work and it says I can't access my mailbox at this time. What do I do?

Q: Callers say they only hear my name when they call me, but no greeting. What do I do?

Q: How do I change my primary greeting?

Q: My voicemail is set to pick up after only 3 rings. Can that be changed?

Q: I have two offices with two different phone numbers; can I have one voicemail box answer both places so I only have to check one?

Q: We have three different people all using one phone number. Can they have three separate mailboxes?

Q: I need to check a voicemail box other than my own. How can I do that?

Q: I need to check my mailbox from home. What is the best way to do that?

Q: We have a person on extended sick leave and we need to check their mailbox but we do not have their password. Can you help us?

Q: Where can I find more information regarding my voicemail?

Cable TV:

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Q: Where can I get support for Cable TV?

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Two-Way Radio:

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Q: How do I change the name associated with my radio?

Q: How do I change the emergency alert contact information for the emergency alert feature on my radio?

Q: How do I reserve an event talk group?

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Wiring:

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Q: Why can't I install my own voice, data, and video wiring?

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